Manning & Staffing
SERVUS has developed a simple but very usefull tool for accurate forcasting of staffing requirements at any given moment for any level of business. It takes into consideration the particularities of the respective Hotel (numbers of suites, duration for cleaning a room), Food & Beverage Department (peak times and Banquetting activities) or any given Restaurant and its business cicle. It also takes into consideration, particularities such as number of holidays during one year, general OFF days and Sick days.
This tools are most effective for Housekeeping and Food and Beverage Service Staff. This tools can be applied for daily, weekly, monthly and yearly forecast or budgeting.
Mystery shopping
Mystery shopping is a billion dollar industry in North America. In Turkey this instrument to objectively measure the performance of mainly shops and its staff has also widely been used.
However Mystery Shopping to hotels is rather new. Never ever however has the time been better for improving services on one hand and finding out the costumers' perspective of services on the other hand. At times when overall market pie does not increase only these hotels which provide the best value for money in the costumers' perspective will benefit the most. To the excitement of our partners and clients recently we have started to integrate these services in our overall services.
"First Impression is Precious "
Corporate E-Image Building
A corporate e-image is what your company needs in the new millenium. Trade exhibitions and good personal relationships are no longer sufficient for marketing your products and services in the global market.
A well prepared corporate presence on the web can boost your company ' s image and sales.
You are no longer competing with the companies in your home town, state or even country. Your company has to promote its products and services and provide reliable online support for its customers if it is going to survive in the globalized economy of the new millenium. Having a corporate presence on the web is no longer a luxury but a fact of life
SERVUS & Sercotec cooperates for creating and developing electronic identity of your hospitality business which will create demand for potential customers haven't meet your quailty yet. And also keep you ahead of your competitors in this world of opportunities...
Mystery shopping is a billion dollar industry in North America.
Budgeting Planning Training Program
Are you a general manager or a financial controller? Do you know our budgeting and reporting training programs?
Successfully build an integrated planning, budgeting and reporting process; Identify key performance indicators for accurate and focused decision-making; Increase productivity and performance through streamlined planning and reporting; Deliver more useful and timely information to decision makers; Implement a responsive, adaptive, simple and powerful financial planning process; Integrate long-term strategic vision with budgeting; Discover how technology can streamline the budget process.
Distribution & Reservation Trends
The Turkish Hotel Association needs to be complemented for organizing one of the most important global Hospitality Conferences in Istanbul: the 41st IH-RA Annual Congress. This 3 day conference which was titled ‘Building Business – Building Partnership’ was attended by representatives from all corners of the globes and the ‘SHAKERS and MOVERS’ of our industry. This platform created a unique opportunity for all Turkish Professionals to learn about latest trends and developments. It was therefore surprising and to some extant even disappointing to see how little interest the event had created amongst our Turkish Colleagues.
However it was symptomatic that despite all the various topics which were discussed, there was one which was omnipresent in almost all panel discussions: technology and distribution channels. Here are a few facts as they were presented by Peter Yankelovich:
Open Positions
A group of 4 and 3 Star Hotels, Fethiye, Muğla
- Tourism Coordinator
5 Star Resort Hotel, Antalya
- Guest Relation Manager
- Sales Manager
5 Star Hotel and Casino, Kyrenia, Cyprus
Casino :
- Food and Beverage Manager
- Human Resources Specialist
- Sales Manager, Istanbul
Hotel :
- Food and Beverage Manager
- Executive Chef
- Pr/Advertising and guest relations manager
- Financial Controller
- Sales Manager
4 Star Hotel, Tepebaşı, Istanbul
- Sales and Marketing Manager
5 Star Hotel, Belek, Antalya
- General Manager
Deluxe Golf Resort Soma Bay, Egypt
- Food and Beverage Director
- Executive Housekeeper
International 5 Star Hotel, Beirut, Lebanon
- Human Resources Director
International 5 Star Hotel, Riyadh, KSA
- Executive Chef
- Food and Beverage Manager
- Chief Engineer
- General Manager
- Guest Relations Manager
- Enterteinment Manager